In Every Issue


March 2011–New Members

The staff and members of AHRA warmly welcome the following new members!

Ryan Baird, Scottsdale, AZ
Wendy Diesing, Wappingers Falls, NY
Don Hauck, Summerville, SC
Rachel Higgins, Thompsons Station, TN
Nancy LaBeau, Brattleboro, VT
Sheila LaFalce, Leesburg, VA
David Lowe, Grovetown, GA
Kimberly Maffei, New York, NY
Melissa Massie, Lynchburg, VA
Dorothy McCaleb, Nashville, TN
Samantha Redmon, Gallatin, TN
Maureen Shorrock, Weymouth, MA
Jodi Zenner McCann, Newcastle, WA
Jodie Aschim, West Des Moines, IA
Stephen Cooper, Victoria, TX
Kelly Lane, Abingdon, VA

Do you know someone who can benefit from an AHRA membership? Let us know! Send the contact information to our membership department at memberservices@ahraonline.org. If your referral joins, you’ll be listed here as well!


Online Institute Feature

Professional Development Series: Asset Management in Radiology

Chapter 11: Assure Quality in Imaging

1.0 ARRT Category A Credit

Ensuring that every unit achieves acceptable standards of service and quality at all times underlies every process of an imaging center or department. Myriad oversight agencies have devised appropriate standards, which are readily available to imaging administrators and others responsible for carrying out quality assurance procedures. This chapter summarizes the key elements of a quality assurance program.

Click here to view this and other archived webinars, Quick Credit articles, Professional Development Series textbook chapters, and conference sessions, as well as to take the associated CE exams.


From the Forum

Below is a recent discussion:

“I had a friend ask me what potential questions a COO or VP may ask on an interview for a radiology director position . . . Would anyone like to provide some input?”

— Michael V. Connelly

Responses:

— Questions about quality initiatives, patient safety, customer service, employee satisfaction, knowledge of state and federal radiology standards, The Joint Commission, what educational training do you receive each year? Long-term and short term goals . . . All areas that you would need to elaborate on how to address and give examples of past successes.

Just a few areas I can think of.

— Productivity, dialogue man hours per stat, etc. Making popular decisions vs. unpopular decisions.  What projects completed by you that you are the most and least proud of.  How do you handle difficult staff, peers.

— Experience with department balanced scorecards related to the four pillars of an organization or any other PI projects.

— They are going to want to know about relationships with physicians,  both radiologists and referring physicians. Maintaining and building physician satisfaction is important to the execs. You may want examples of how you have built relationships and encouraged physicians to bring in the business.

— One question that comes up almost every time is, “What is your management style?” There is no correct answer as it is difficult to know exactly what the facility is looking for.

To read more of this conversation and for more information about the AHRA Forum, click here.

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